Return and Exchange Policy

Thank you for your support! To protect your rights, please read the following Return and Exchange Policy carefully.

1. 30-Day Return Policy

We offer a 30-day return policy. You must submit a return request within 30 days after receiving your item. Requests submitted after this period may not be accepted.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

The item is in the same condition as when you received the package;

The item is unworn or unused;

The item is unopened;

The item is in its original packaging;

You can provide a receipt or proof of purchase.

3. Return Request Process

Please contact us first via email at yoleo368@outlook.com or by calling our after-sales service at +1 8443120087, and let us know the reason for your return.

Please also provide your receipt or proof of purchase.

Once we confirm that the item is in the same condition as when you received the package, we will send you a prepaid return shipping label and instructions on how and where to send the package.

Please return the item according to the instructions we provide.

Please kindly note: We do not accept items sent back to us without a prior return request. Returning items without confirmation may result in the return not being accepted.

4. Damaged, Defective, or Incorrect Items

Please kindly inspect the item’s condition first upon receiving the package.

If the product is defective or damaged, or if you received the wrong item, please contact us immediately via email at yoleo368@outlook.com or by calling our after-sales service at +1 8443120087, and provide relevant photos and proof of purchase.

After we confirm the product issue, we will provide an appropriate solution, including a replacement or refund.

5. Exchange Rules

Exchange requests are subject to the same time limit as our return policy: please contact us within 30 days after receiving the item to request an exchange.

When requesting an exchange, please provide the following information via email at yoleo368@outlook.com or by calling our after-sales service at +1 8443120087:

1)Order number, receipt, or proof of purchase;

2)Reason for exchange.

Items requested for exchange must meet the return conditions: the item must be in the same condition as when you received the package, unworn or unused, unopened, and in its original packaging.

After we confirm your exchange request, we will send you a return shipping label and return instructions, if applicable. Please do not send the item back without prior confirmation.

We will only ship the exchange item once we receive confirmation that you have successfully shipped the returned package. We will not ship the exchange product before the returned package has been shipped.

If the item is out of stock, we will contact you to discuss either a refund or waiting for restocking.

6. Refund Processing

Please kindly notify us after the package has been successfully delivered to our warehouse. Once we confirm receipt and inspect it, we will arrange your refund.

Refunds will be issued to your original payment method. Refunds are expected to be credited within 2–3 business days. The actual arrival time may vary depending on the processing time of the payment provider or bank.

7. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our email or phone:

Email address：yoleo368@outlook.com

Tel：+1 8443120087

Thank you for your support!