Return & Refunds
Thank you for shopping at Yoleo!
We are obliged to make you satisfied with our products and service on https://theyoleo.com/. If you are not happy with your purchase we are willing to provide a refund and exchange service.
All returns and refunds must be applied within 30 days of receiving your purchase at yoleo368@outlook.com
We are not responsible for the shipping charge of returns for personal reasons. Please consider carefully before placing orders.
If you want to modify your order or cancel it, please contact us within 24 hours after placing the order. We will deal with it once we receive your message. Please note: Orders have been sent out cannot be modified or canceled.
1. Defective Item Received
Please report any issues with your product within 30 days of receiving your order. Contact our customer service and be sure to include the following information:
a.A copy of your original order confirmation.
b.Confirm the item number and quantity of the defective item(s).
c.Provide a detailed description of the problem.
d.Include pictures or videos clearly showing the concern.
Depending on the situation, we will offer refunds, exchanges, or replacements according to your preference.
Important Note:
Yoleo.com is not liable for reimbursing any labor costs or compensating for project delays resulting from the receipt of defective goods. We highly recommend postponing the scheduling of installation until after your order has arrived and undergone thorough inspection.
2.Incomplete Order or Missing Parts Received
We recommend checking your items within 48 hours of receiving them and reporting any issues to our customer service as soon as possible. Please make sure to complete this process within 30 days of your delivery date. Depending on the situation, we will provide refunds, exchanges, or replacements according to your preference. If more than 30 days have passed, Sikaic will still make every effort to address the issue, though additional charges may apply.
Missing an Item:
If you placed your order while logged into your account, please visit “Account — My Orders” to confirm that all items have been shipped. If you ordered as a guest, check your notification emails or reach out to our customer service for verification. (Items may be shipped from different warehouses or using various shipping methods, either due to inventory availability or to expedite delivery)
If you have received all of your shipments but are missing an item, please reach out to our customer service. Be sure to provide a copy of your original order confirmation, confirm the item number and quantity of the missing item(s), and include pictures or videos clearly displaying everything you received.
Missing Parts of an Item:
If you have carefully checked and unwrapped everything, and no parts are misplaced, but you still have missing parts according to the Parts-List, please contact our customer service. Include a copy of your original order confirmation, specify which part(s) and quantity for which item(s), and provide pictures or videos showing what you received.
Important Note:
Yoleo.com is not liable for reimbursing any labor costs or compensating for project delays resulting from the receipt of incomplete goods. We strongly recommend waiting to schedule installation until after your order has arrived and been thoroughly inspected.
3.Wrong Item Received
If you believe you have received the wrong product, please follow these steps:
a. Verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately.
b. Be sure to include a copy of your original order confirmation.
c. Confirm the item number and quantity of the wrong item(s).
d. Provide clear pictures showing the wrong item.
The wrong item must be returned in its original packaging, and Sikaic.com will be responsible for the return shipping cost. You can choose to exchange it for the correct item or request a full refund.
Important Note:
Yoleo.com is not liable for reimbursing any labor costs or compensating for project delays resulting from the receipt of incorrect goods. We strongly recommend waiting to schedule installation until after your order has arrived and been thoroughly inspected.
4.Has My Returned Item Been Received?
For returning an item, we recommend using a shipping service that provides tracking information as well as a signature requirement, which allows for confirmed delivery. Once we have received your package, we will inspect the item within 3-5 working days. After that, you will be provided with a replacement for an exchange or issued a refund.
If you would like to check the return status of your return, please contact us at yoleo368@outlook.com
Please note that if a return is shipped without a tracking number, the customer will be held liable if the item is lost by the carrier, and no refund will be issued.
5.When Can I Expect to Receive My Refund?
a. When we confirm the cancellation of your order, you will be refunded within 24 hours.
b. When we receive your return and complete the inspection, expect a refund within 3-5 working days. The refund will be sent back to the same account it came from, ensuring the money is returned in the same manner it was received.
c. If you originally paid with your PayPal account balance, you can expect to see the refund in your PayPal account immediately.
d. If you originally paid with a credit card, please allow up to one billing cycle for the credit to appear on your bank statement. The timing largely depends on how quickly your bank processes the credit. We recommend against requesting a chargeback from your credit card company during the return process. Chargeback disputes can take time to resolve, so it's generally better to exercise patience and allow the return process to take its course. However, if you encounter an unusual delay, feel free to contact us for assistance.
6.Still Can't Solve the Problem?
Have More Questions? Visit our Contact Us Page.